Shipping policy
Hex & Harmony Crystals ships orders from the United Kingdom to customers in the UK, Europe and the United States.
Processing and dispatch
Orders are normally prepared and dispatched within 2 to 5 working days from the date the order is placed.
Working days are Monday to Friday and exclude UK bank holidays.
During particularly busy periods, sales or exceptionally large orders, processing may occasionally take a little longer. If there is a significant delay with your order, we will contact you.
UK delivery
Our standard UK postage charges are:
Orders weighing under 2 kg: £6
Orders weighing over 2 kg: £10
Orders over £250 qualify for free delivery.
Delivery time is separate from our 2 to 5 working day processing time. The delivery service and estimated delivery timeframe available for your order will be shown at checkout where applicable.
European delivery
We ship to selected European destinations.
Available shipping options, costs and estimated delivery times are calculated and displayed at checkout based on the destination and the size or weight of your order.
Please allow additional time for international delivery and customs processing.
Customers outside the United Kingdom may be responsible for any import VAT, customs duties, handling charges or other fees imposed by their country unless these have already been collected at checkout.
Hex & Harmony Crystals is not responsible for delays caused by customs authorities.
United States delivery
We ship to the United States.
Shipping costs and available delivery services are calculated and displayed at checkout based on the destination and the size or weight of the order.
International delivery times can vary. Any estimated timeframe provided by the carrier is an estimate and is not guaranteed.
Customers are responsible for any customs duties, import taxes or other charges imposed by the destination country unless these have already been collected at checkout.
Tracking
Where a tracked delivery service is used, tracking information will be provided once your order has been dispatched.
Please allow time for the carrier to update the tracking information after collection.
Incorrect addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please contact us as soon as possible if you notice an error in your delivery details.
If an order has already been dispatched, we may not be able to change the delivery address.
Additional postage charges may apply if an order is returned to us because an incorrect or incomplete address was supplied.
Lost or delayed parcels
If your parcel appears to be significantly delayed, please contact us at info@hexandharmonycrystals.com and we will help investigate the delivery with the carrier.
Carrier delays can occasionally occur and are outside our direct control.
Damaged parcels
If your order arrives damaged, please contact us as soon as reasonably possible and include photographs of the packaging and damaged item where possible.
We will work with you to resolve the issue.
Contact
Hex & Harmony Crystals
Email: info@hexandharmonycrystals.com
If you have any questions regarding shipping or delivery before placing your order, please contact us.